![]() ![]() Resilience: Exploring the Concept and Its Meaning. Pittsburgh: Pittsburgh University Press.ĭe Bruijne, M., A. Designing Resilience: Preparing for Extreme Events. Organizing for Crisis Management: Building Governance Capacity and Legitimacy. Working Paper 11-2014.Ĭhristensen, T., P. Stein Rokkan Centre for Social Studies Working Paper Series. Crisis Management Organization: Building Governance Capacity and Legitimacy. The Whole-of-Government Approach to Public Sector Reform. Arbeitsschritte zur Verbesserung des vorbeugenden Hochwasserschutzes.Ĭhristensen, T., and P. Cambridge: Cambridge University Press.īundesministerium des Inneren (BMI). Journal of Contingencies and Crisis Management 18 (4): 195–207.īoin, A., P. Managing Transboundary Crises: Identifying the Building Blocks of an Effective Response System. This process is experimental and the keywords may be updated as the learning algorithm improves.Īnsell, C., A. These keywords were added by machine and not by the authors. ![]() By highlighting the central features of the German governance arrangements and the main organisational changes implemented in reaction to the previous flood in 2002, we find that Whole-of-Government approaches are increasingly used by the federal and Länder government. This chapter takes a public policy and organisational perspective to analyse the German disaster relief governance throughout all four crisis management phases. In the aftermath, politicians and experts praised the improvement of the German system of crisis management, also in direct comparison with the response to the last German “flood of the century” of 2002. The natural disaster transcended jurisdictional and organisational boundaries, necessitating a coordinative effort by disaster relief forces and their administrative and political leadership. But, as one customer we spoke with in a video report (see above) said: "You see a light at the end of the tunnel.In 2013, large floods affected Germany heavily. With the help of Allianz Handwerkerservice we were also able to provide support from other regions of Germany and the necessary material must also be available and accessible. ![]() Many craftsmen in the region were affected themselves and order books were oftentimes full. A complete drying of a building takes months, provided there is electricity and a drying device. Should and may it be rebuilt in the same place? When is the building permit available? Electricity and water connections as well as the public infrastructure must first be restored before further steps can be planned. With a damaged or destroyed building, the situation is different. Here, one must not forget that a destroyed or washed away vehicle or household items can be easily paid out as a total loss. With the missing almost 20 percent, we are on the right track and assume that the essential restoration and housing of the buildings will be carried out by the end of the year. Motor vehicle and household contents damage are almost completely closed and, in the case of building damage, more than 80 percent of claims have been completed. That's why we set up a psychological support hotline that gave our customers, employees, and representatives a space to talk about their experiences. All of this was, on an emotional level, enormously stressful for everyone on-site. Office employees drove or ran to the villages to pick up the documents because sometimes the places were not yet accessible by car. Our representatives on-site recorded the damage to the customers.īut how do we ensure that these reports and the information on what is most urgently needed get to Allianz and the crisis unit on time? Again, this was a situation haven’t experienced before. ![]() For example, the decision to purchase emergency power generators and drying equipment could be made without large coordination loops. In order to make quick decisions, we set up a cross-functional crisis unit. But Bernd posed special challenges and showed us where we needed to change or adapt our processes. Of course, we are prepared for severe natural disasters. ![]()
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